30-Day Returns

Not 100% satisfied? Return it within 30 days — no processing fees, no questions asked.

Core Return Policy

If you are not 100% satisfied with your purchase, you can return it within 30 days without processing fees. Items returned to our office within 30 days are refunded to your original payment source.

Note: Shipping costs already incurred are not covered in the refund. If a stainless steel strap has been modified or a leather strap is creased, we deduct the cost of the strap from the refund.

Acceptable Condition

Items must be returned new, unused, and re-sellable. Original packaging, protective coverings, and product information must still be included.

Not Accepted

Returns that are soiled, damaged, or altered will not be accepted and may be sent back to the customer.

Wrong, Damaged & Defective

If there is an issue with the product due to defects in materials or craftsmanship, contact us immediately and we'll replace it for you.

24 HOURS

Appearance Problems

Visible appearance defects must be reported within 24 hours of receipt. Provide photo or video evidence in your email.

7 DAYS

Functional Problems

Functional issues discovered after use must be reported within 7 days. Provide a 1–2 minute video showing the problem.

If we don't receive your notification within the time limits above, we assume you agree the product has no quality issues.

Exceptions & Special Cases

Sale Items: All surplus page items are final sale. No returns or exchanges will be accepted.

After 30 Days: Returns received after 30 days may be accepted at our discretion for store credit only.

Exchanges: We don't offer direct exchanges. Return the item for a refund, then make a new purchase.

Gift Items: Returns for items purchased as gifts are handled on an individual basis.

Where to Buy: Returns are only accepted for items purchased directly from cadisenwatch.com.

How to Make a Return

1

Contact Us

Email support@cadisenwatch.com with your order number and reason for return.

2

Ship It Back

We'll provide return instructions. Pack items carefully with all original packaging.

3

Get Refunded

We process returns straight away. Refunds take up to 10 business days to clear.

Repairs: Items requiring repair may take up to 4 weeks to process, but are usually much quicker.

Start a Return

Have your order number ready and we'll get you all taken care of.

support@cadisenwatch.com